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How do I give feedback to Telstra?

How do I give feedback to Telstra?

Lodge a complaint in the My Telstra app A quick and easy way to lodge a complaint is to message us in the My Telstra app. Your feedback will be picked up and managed by a case manager within one business day. Messaging works just like text messages or email, so you can talk to us when it suits you best.

How do I get to talk to someone at Telstra?

  1. Telstra Plus.
  2. Support. Business Support. Account Management. Outages. Support homepages. Personal.
  3. Contact us. Sales. Call 13 2000. Accounts and billing. Call 13 2000. Concierge tech support. Call 13 2999. nbn. Call 13 2000. Other Options. Multilingual services.

What is Telstra customer service number?

00 44 800 856 0000
Telstra/Customer service

How do I contact NBN directly?

If you have any questions or concerns about your privacy or personal information that nbn may hold, you can contact us by calling 1800 687 626 or emailing [email protected] nbn uses service providers to carry out our work. Some of our service providers are located outside Australia.

Can I chat to Telstra online?

Open the My Telstra app, go to the Get help tab and tap the blue message icon. Or scroll down to Contact Us and tap Messaging.

Does Telstra have customer service?

Telstra is committed to achieving customer service excellence. The aim of Telstra Mobile is to satisfy all your mobile service requests while you’re on the phone to us. If you call us on 125 111^, we’ll offer advice on the best mobile plan to suit your needs and, with your agreement, change your arrangements.

What number do I ring for Telstra faults?

13 22 03
Call 13 22 03 to report the fault and set up call forwarding.

How to lodge a complaint with Telstra Australia?

You can also lodge your complaint in one of the following ways: 1 Post your complaint letter to: Telstra Complaints Locked Bag 20026 Melbourne VIC 3001 2 Fax your complaint to 1800 753 949 3 Contact us on 13 22 00 and say ‘complaints’

What do I need to know about Telstra customer service?

If you call us on 125 111^, we’ll offer advice on the best mobile plan to suit your needs and, with your agreement, change your arrangements. We can also connect MessageBank®, Memo and Easycall® services and process most account changes on the spot.

Do you have to be a Telstra customer to have a CSG?

A customer does not include a carrier or a carriage service provider. appointments associated with these activities. For connections, Standard Telephone Services are eligible regardless of what is connected at the end of the service (e.g. internet or fax). However, for repairs, only voice telephony faults are covered.

How long does it take for my Telstra case manager to respond?

Make sure you have your notifications turned on so you’ll be notifed when we’ve responded. Don’t have the My Telstra app? We’ll acknowledge your complaint within one business day, but it may take a few days to reach a case manager. You can also lodge your complaint in one of the following ways: